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Thursday, April 24, 2014

Today’s social-media object lesson: The NYPD tries for outreach and gets backlash

By now, the list of social-media failures has grown so long that it's difficult to keep track, but there are some standouts — like Kenneth Cole and his Egypt tweets, or failed attempts at engagement by brands like McDonald's and JP Morgan. Now we have another shining example of the genre, thanks ...

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